Purchased tickets are available directly in the user's own OneTicket account. After logging in, tickets automatically appear in your profile, so no further steps are needed.
Tickets can be downloaded or added to the Wallet app, so they can also be shown on a phone or smartwatch at entry.
Log in to your account →To enter the event, show the QR code on your ticket to the door staff. The ticket can be shown from your phone, smartwatch, the Wallet app, or a downloaded copy.
Log in to your OneTicket account, or open the Wallet app.
Door staff will scan the ticket's unique identifier.
After a successful check, the ticket is marked as used.
If the entry system shows an error message, the guide below will help you understand it.
This message indicates that the operation lacks the required permission. Check whether the user performing entry has the necessary access.
The ticket's identifier is invalid or cannot be read correctly. Try scanning the QR code again, and check that the ticket wasn't shown in a damaged or incomplete form.
The ticket is not valid for this event. Check whether the customer is showing the ticket for the correct event.
The given ticket identifier cannot be found in the system. Check the ticket details, and whether it was actually purchased through the OneTicket system.
According to the system, this ticket has already been used for entry once. In this case, door staff should follow the event's entry rules.
The entry period is not yet active. Entry is only possible during the period set by the Event Organizer.
The entry period has closed. Entry is no longer permitted in the system in this case.
The start and end of entry, entry rules, on-site verification procedures, and any special conditions for the event are always the Event Organizer's responsibility.
For questions about the event program, date, venue, age restrictions or house rules, always refer to the event's official page or information from the Event Organizer.
We hope this information helps you have a smooth entry. Enjoy the event!