Dear Customers, if you have any questions about an event, the most up-to-date and accurate information can always be found on that event's official website, Facebook page or other official communication channel.
OneTicket is not the event organizer, so it does not always have up-to-date information about the event's program, date, venue, performers, house rules or other organizational matters.
For such questions, please use the event's official pages or the event organizer's own contact details.
If you can't find your ticket, don't want to download the app, or only received an invoice, start by logging into your OneTicket account.
Frequently Asked Questions. Before sending an email, we recommend checking the FAQ — in many cases you'll find the answer there immediately.
Frequently Asked Questions →Email: [email protected]
Customer emails are processed and answered on business days between 09:00 and 15:00 (CET). Messages received outside these hours are answered during the next support period.
Please write to us only once regarding a specific ticket or order. Repeated messages can lengthen the response time.
We do not offer phone support for customers. Our event-organizer partners can find contact options and phone numbers on the Backstage partner platform.
Failed card refund
If you receive a notification from Barion that a refund cannot be completed because your card has expired, changed or been replaced, please forward that message to [email protected] together with your bank account number and the necessary personal details.
Once we have processed the request, the refund is transferred to the bank account you provided.
Tickets purchased at physical outlets
Refunds for tickets purchased at physical outlets can be transferred to a bank account by us, provided the event organizer instructs us to do so and the required invoice is submitted.
In this case, please send the necessary invoice to [email protected].
A one-time administrative fee may be charged for refunds completed via manual bank transfer, as described in detail in our General Terms and Conditions.